IT Service Management System


ISO 20000 protects your IT system, a critical business resource which needs the right support in place in order to be successful

What is ISO 20000 Information technology (IT)?

Information Technology (IT) Systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.

ISO 20000:2011 is the first international standard for IT service management. ISO 20000 promotes the adoption of an integrated process approach to delivering managed IT services. The standard is aligned and fully compatible with the Information Technology Infrastructure Library (ITIL) framework.

Benefits of ISO 20000 to your Organization

Who is it applicable to?

The ISO 20000 standard is applicable to organizations of all sizes, which are:

BWA has helped organizations around the world achieve ISO 20000 certification smoothly and cost effectively. We provide more than just a certificate: we have given them the tools to manage their IT systems more efficiently.

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